Frequently Asked Questions
Find answers about Case X products, delivery, customization, exchanges, and our 6-month case warranty. Need help? Chat with us on WhatsApp.
Contact & kiosk
Where is Case X located?
We’re based in Lebanon. Visit our kiosk at City Centre Beirut, ground floor, facing Centrepoint.
How can I contact Case X?
Contact our team on WhatsApp at +961 79 195 175 for product questions, orders, customization, and after-sales support.
How can I contact the City Centre kiosk?
Contact the kiosk directly at +961 81 448 318.
What are your opening and support hours?
Our kiosk and WhatsApp support are available daily from 10 am to 10 pm, Lebanon time.
Can I buy directly from the kiosk?
Yes. You can shop directly at our City Centre Beirut kiosk.
Is everything on the website available at the kiosk?
No. Our online collection is much larger than what fits in the kiosk. Contact the branch before visiting to confirm your preferred product, model, and color.
Can I collect an online order from the kiosk?
Online order pickup is not currently available. You can shop directly at the kiosk or order for delivery.
Can I order through WhatsApp?
Yes. Send the products, device models, and customization details you want to +961 79 195 175, and our team will help you place your order.
Delivery & payment
Do you deliver throughout Lebanon?
Yes, we deliver to all areas of Lebanon.
How long does delivery take within Lebanon?
Delivery usually takes 1–2 working days in Beirut and 2–5 working days outside Beirut.
Do you offer same-day delivery?
Contact us on WhatsApp before ordering so we can confirm whether same-day delivery is possible for your location and order.
How much does delivery cost?
Delivery within Lebanon costs $3.50. International shipping charges are calculated at checkout.
Do you offer free delivery?
We do not currently offer free delivery.
Do you ship internationally?
Yes, we offer worldwide shipping. Enter your destination at checkout to see the shipping charge.
How long does international delivery take?
International delivery usually takes 3–7 working days. Customs processing can cause additional delays.
Are customs duties and import taxes included?
No. International shipping charges do not include customs duties or import taxes. Any applicable charges are the customer’s responsibility. We cannot predict these charges because they depend on each country’s laws.
Which payment methods do you accept?
We accept cash on delivery within Lebanon, Whish Money, and Visa or Mastercard payments.
Can international customers pay cash on delivery?
No. Cash on delivery is available only within Lebanon.
Orders, exchanges & warranty
How can I track my order?
Online tracking is not available for deliveries within Lebanon. Contact us on WhatsApp with your order number for an update. For international orders, use the tracking link sent to your email.
Can I change a product, model, or color after ordering?
Contact us immediately on WhatsApp with your order number and requested change. Our team will confirm whether the change is still possible.
Can I change my address or phone number?
Contact us immediately with your order number and corrected details. We’ll confirm whether we can update them before delivery.
Can I cancel my order?
You can cancel before your order is fulfilled. Contact us immediately on WhatsApp with your order number.
What if I ordered the wrong phone model?
Exchanges are available within Lebanon. Contact us within 3 days of receiving your order, provide your order number and correct model, and keep the case unused in its original packaging. Customized products are excluded from exchanges.
What if my item arrives damaged, defective, or incorrect?
Contact us immediately on WhatsApp with your order number, a description of the issue, and clear photos. Keep the item and its packaging while we review the problem.
What is your return policy?
If the mistake is from our side, you can request a return within 10 days of receiving your item. The item must be unused, with its tags, original packaging, and proof of purchase. Contact us before returning anything so we can confirm the next steps.
Can I exchange an item if I change my mind?
Yes, within Lebanon. Contact us within 3 days of receiving it. Keep the item unused, with its tags, original packaging, and proof of purchase. Customized products cannot be exchanged.
Can customized products be returned or exchanged?
Customized products cannot be returned or exchanged for a change of mind or customer-selected details. If we made a mistake or there is a manufacturing or printing defect, contact us so we can review and resolve it.
What does the case warranty cover?
Our cases come with a 6-month warranty from the date of purchase covering manufacturing defects and printing defects, including printing that fades or peels. Contact us with proof of purchase and clear photos so we can review the issue and arrange a replacement if covered.
Normal wear, scratches, accidental damage, and yellowing are excluded. The warranty covers the case only; it does not cover damage to your phone or any other device.
Phone cases & compatibility
How do I choose the correct iPhone model?
On your iPhone, open Settings → General → About and check Model Name. Select that exact model when ordering.
Can a case for another iPhone model fit my phone?
Only when the product explicitly lists both models as compatible. Similar names or screen sizes do not guarantee the same fit.
What if I don’t know my phone model?
Send us the model name shown in Settings → General → About, and we’ll help. You do not need to share your serial number or IMEI.
Do you sell Android phone cases?
Our phone case range is for iPhone only.
What is the difference between Impulse and Mirror cases?
Impulse cases combine a clear back with internal shock absorption for protection without a bulky feel. They are available in Standard and MagSafe options, depending on the product.
Mirror cases have a reflective back for a mirror-style finish. Our Mirror cases are not MagSafe-compatible.
Which case should I choose for strong protection?
Impulse is a good choice if you want strong everyday protection without a bulky case. Its internal shock-absorbing construction helps cushion impacts. No case can guarantee that a phone will never be damaged.
Will a clear case stay clear forever?
Clear cases can change color over time with use and exposure to their surroundings. Yellowing is not covered by our warranty.
What if the printed design fades or peels?
Contact us on WhatsApp with your order details and clear photos. We’ll review it under our 6-month manufacturing and printing warranty and arrange an exchange if covered.
When will a sold-out product be restocked?
Restock dates vary by product, model, and color. Contact us on WhatsApp with the exact item you want. We’ll share a confirmed restock date when one is available or help you find an alternative.
MagSafe & protection
What is the difference between Standard and MagSafe cases?
MagSafe cases include built-in magnets designed to attach to compatible magnetic chargers and accessories. Standard cases do not provide the same built-in magnetic attachment.
Does a MagSafe wallet work with every case?
No. Choose a MagSafe-compatible case for secure magnetic attachment. Do not assume a wallet will attach securely to a Standard, silicone, or Mirror case.
Are your silicone cases MagSafe-compatible?
No. Our silicone cases are not MagSafe-compatible.
Can I charge wirelessly with a Case X case on?
For wireless charging with the case on, choose one of our MagSafe-compatible cases and a compatible phone and charger. Remove magnetic wallets or other attached accessories before charging.
What is the difference between clear and privacy screen protectors?
Clear screen protectors keep the display easy to view. Privacy screen protectors reduce visibility from side angles for greater privacy, but can make the screen appear darker.
What is the difference between lens rings and camera glass protectors?
Individual lens protectors fit over the separate camera lenses for a discreet appearance. Camera glass protectors cover a larger section of the camera area. Choose the option made for your exact iPhone model.
What is included in the Impulse Family Bundle?
The bundle includes a screen protector, a clear Impulse case, and camera protection for your selected iPhone model. Choose your preferred screen, Standard or MagSafe case, and available camera-protection option on the product page. Check the product page for the current price.
Customization & other devices
Can I customize a case with my own name, text, or photos?
Yes. Use the options on a customizable product page. If another case catches your eye, send it to us on WhatsApp with your idea, and our team will help arrange the customization.
How many names or photos can I add?
You can add multiple names or photos as long as the design fits the case’s printable area. If the product page doesn’t offer enough upload fields, contact us on WhatsApp. We’ll help arrange the layout.
What photos can I send?
You can send any photos you’d like us to use. Our team will review them and contact you if they are too blurry or if the number of photos or layout needs adjusting before printing.
How do I choose a case or band for my MacBook, iPad, AirPods, or Apple Watch?
Check your exact device model, generation, and size against the product’s listed compatibility. Size alone may not be enough to confirm fit. If you’re unsure, contact us with your device details before ordering.